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Cancellation & Refund

Batchabai.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made 24 hours prior to time of delivery. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the company has obtained on special occasions like Eid, etc. These are limited occasion offers and therefore cancellations are not possible.
  • Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. We take customer feedback very seriously and use it to constantly improve our products and quality of service.

Mail us on orders@batchabai.com or call us on 2644 1111 in case of a cancellation or refund